Exness contact channels and hours
Exness states that support is available 24/7; homepage says 14 languages, indices page says 15. Its homepage says you can "get answers in minutes via phone, live chat or email". The number of languages differs between its own pages, so check the current list on the official site before you write in your preferred language.
The three channels:
| Channel | Where to find it | Good for |
|---|---|---|
| Live chat | Official Exness website and your Personal Area | Quick questions, status checks |
| Address listed on the official site | Questions that need documents or a written record | |
| Phone | Numbers listed on the official site | Urgent questions you want to explain by voice |
We do not publish phone numbers or email addresses here, because they can change. Take them only from the official Exness site or from inside your Personal Area. The Personal Area is your account dashboard after login.
Before you contact Exness customer care, note your account number, the platform (for example MT5) and the exact time and wording of any error. Screenshots help.
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What support can help with
Common topics where answers depend on your own account:
- Verification. Exness says document checks can take up to 24 hours. If it takes longer, ask support. Details: Verification.
- Deposits and withdrawals. Exness says these run 24/7, and if a request is not instant it is processed within 24 hours if not instant. Withdrawals go to own personal payment accounts only. Which payment methods you see is shown only in the Personal Area; depends on registered region. See Deposits and withdrawals.
- Which company serves you. The Exness entity your account belongs to is shown in the Personal Area footer. Background: Entities and regulators.
- Platform problems. Login errors, missing accounts in MetaTrader or settings questions. See Platforms and apps and Account settings.
What support cannot do for you
- It cannot tell you what to trade. Do not expect trade ideas or a view on the market from support staff, and do not trust anyone who offers "guaranteed" results.
- It cannot undo market losses. Leveraged CFD and forex trading can lose money fast. A trade that went against you is not a support case. Read Risk management and Margin call and stop out.
- It cannot change Pakistani law. On this point, per the SBP, remitting foreign exchange to overseas forex/margin/CFD platforms is not allowed through any payment channel (FERA s.5(1)). Read Is Exness legal before you deposit.
How to recognise fake support accounts
Impostors copy broker logos on WhatsApp, Telegram, Facebook and Instagram. The SECP warns that illegal platforms are "often promoted through WhatsApp" and has issued SECP warnings by press release naming platforms (Quotex 09.04.2025; IBKR look-alikes, IGIL Securities, BMA Capital No.108 etc. 22.05.2025; Hillhouse Capital, S-169 Wharton 13.01.2026), none of which names Exness.
Warning signs:
- The person messages you first, especially after you post a question in a public group.
- They ask for your password, a one-time code (OTP) or remote access to your phone or computer. Exness uses OTP as a security step, so a code sent to you is for you alone.
- They ask you to send money to a personal bank account, a wallet number or a "recovery agent" to unlock a withdrawal.
- They promise profits, account management or fee refunds.
- The link they send does not lead to the official Exness domain.
What to do:
- Close the chat and do not click the links.
- Contact Exness yourself through the live chat on the official site or your Personal Area.
- Change your password and review your settings. See Account security.
- If you sent money to a scammer, contact your bank immediately.
Frequently asked questions
Is Exness live chat available at night?
Exness states support is available 24/7; homepage says 14 languages, indices page says 15. Check the official site for the current availability of each channel.
Can I get support in Urdu?
Exness pages give different language counts. Check the current language list on the official site or in the live chat.
Will Exness support ever ask for my password?
Treat any request for your password or OTP as a scam, whoever claims to be asking.
How do I know which Exness company holds my account?
It is shown in the Personal Area footer.
My withdrawal is late. What should I do?
Exness says requests that are not instant are processed within 24 hours if not instant. If it takes longer, contact official support with your request details. See Withdrawal time.