Exness client agreement: key clauses in plain language

What the client agreement is

The client agreement is the contract between you and the Exness company that holds your account. People also call it the Exness terms and conditions or the Exness user agreement. It covers who can open an account, how orders are executed, how margin and stop out work, what happens to a negative balance, how complaints are handled and which law applies.

This page is not legal advice. It is a reading guide. The binding text is the current agreement on the official Exness site and in your Personal Area. If anything here differs from that text, the official text applies.

We name sections by topic, not by number, because clause numbering can change between versions. Use the headings below to find each section in the document itself.

Which version we read

The version we checked is the agreement of Exness (SC) Ltd, marked 24 July 2026 /039. The agreement is updated from time to time. Before you rely on any clause, open the current document and compare the version line at the top with the one above. If it has changed, read the changed sections again.

Who your contract is with

The agreement names the company you contract with. For the agreement we read, that company is Exness (SC) Ltd, regulated by FSA Seychelles, licence SD025, registration number 8423606-1. Exness (SC) Ltd is also an FSCA ODP.

The Exness group has several companies with different licences. Your account may sit with a different one. Exness says the company for your account is shown in the Personal Area footer. Check it there, then read the agreement of that company. For the full list of companies and regulators, see Entities and regulators.

Who can be a client

The agreement and the related Help Center pages set out who may open and keep an account:

• Age. The client must be 18+ years. See Verification.
• Sanctioned territories. The sanctions part of the agreement names, among others: Crimea (incl. Sevastopol), Donetsk, Luhansk, Zaporizhzhia, Kherson, Cuba, Iran, North Korea, Syria.
• Other restricted places. The site footer lists USA, Canada, Iran, North Korea, Europe, the United Kingdom, Russia, Belarus, and others. See Restricted countries.
• Moving abroad. If you move to a country Exness does not serve, Exness says you cannot trade.

Order execution

Execution is how your order is filled. The account type decides the execution type.

Instant execution means the order is filled at the price you see, or you receive a requote (a new price you can accept or refuse). Exness says requotes apply on instant execution.

Market execution means the order is filled at the next available market price. In fast markets that price can differ from the one on your screen. This difference is called slippage, and it can work for or against you.

When you read the execution section, look for what it says about requotes, slippage, gaps at market open and orders placed during news. Account details are on Account types.

Margin, margin call and stop out

Margin is the money held as security for open positions. Margin level is equity divided by used margin, shown as a percentage. A margin call is a warning level. Stop out is the level at which the platform starts closing positions.

Read the caveats in the margin section closely:

• Exness says the zero stop out level is 0% stop out not supported in some countries; may vary.
• For stocks, the stop out level is higher during stock daily break hours and can be raised when market risk increases.
• Higher margin requirements apply around news: from 15 minutes before to 90 seconds after high-impact news.

Leverage settings are covered in a separate section of the documents. The lowest setting is 1:2. The highest is available only on real accounts: equity below 5,000 USD and at least 10 closed orders totalling 5 lots or more across real accounts. See Leverage and Margin call and stop out.

Negative balance

A negative balance happens when losses are larger than the money in the account, for example after a price gap. Exness states: balance reset to 0 after stop out. When you read this section, check which accounts and situations it covers and whether any exceptions are listed. More on Negative balance protection.

Leveraged CFD and forex trading can lose money fast. A balance reset to zero still means you can lose the whole deposit.

Deposits and withdrawals

The payments section sets rules on whose money and which accounts can be used. Exness says:

• Withdrawals go to own personal payment accounts only.
• The amount you can withdraw at a time is up to free margin.
• On fees: Exness covers third-party costs; some deposit fees may apply on specific methods.

Payment methods available to you are shown only in the Personal Area; depends on registered region. See Deposits and withdrawals.

Complaints

The agreement has a section on complaints and disputes. We do not restate its steps or time limits here, because they depend on the company and the version. Read that section in the current agreement for your company. It normally tells you how to submit a complaint, what details to include and what happens if you disagree with the answer. For general questions before a formal complaint, see Customer support.

Keep your own records: order tickets, account statements, screenshots and messages. These are what a complaint is judged on.

Governing law and Pakistan

The governing law section says which country's law applies to the contract and which courts or bodies handle disputes. Read it in the current agreement. For the agreement we read, the contracting company is registered and licensed in Seychelles, not in Pakistan.

For readers in Pakistan, local rules matter as well:

• On offshore platforms, per the SECP, offshore platforms have no Pakistani licence or oversight and offer no legal protection or recourse.
• On residents' purchases, per the SBP, the purchase of offshore forex/margin/CFD products by Pakistani residents violates section 4(1) of FERA 1947.
• Also, per the SBP, remitting foreign exchange to overseas forex/margin/CFD platforms is not allowed through any payment channel (FERA s.5(1)).

This means a dispute with an offshore broker may not be something a Pakistani regulator can help with. Read Is Exness legal and Law and regulators before opening an account.

A short reading checklist

• Confirm the version line and the company name at the top.
• Read the execution section for your account type.
• Note the margin call and stop out levels and their exceptions.
• Read the negative balance section and any exceptions.
• Find the complaints steps and save them.
• Read the governing law section and the Pakistan rules above.
• Read the risk disclosure that comes with the agreement.

Frequent questions

Are the client agreement and the terms and conditions the same thing?

People use both names for the contract that governs your account. The official set of legal documents may include separate papers, such as a risk disclosure. Read all of them on the official site.

How do I know which agreement applies to me?

Check the company named shown in the Personal Area footer, then read that company's agreement.

Does the agreement promise that my orders fill at the price I see?

No. On instant execution you can get a requote. On market execution the fill price can differ from the screen price.

Can I lose more than my deposit?

Exness states: balance reset to 0 after stop out. You can still lose your whole deposit.

Where do I complain if something goes wrong?

Use the complaints section of the current agreement for your company. Keep records of every order and message.

Is this page legal advice?

No. It is a plain-language reading guide. For a legal opinion, speak to a qualified lawyer in Pakistan.